Instructions and Frequently Asked Questions.

First you need to read the instructions. As a rule, all primary questions disappear at the stage of familiarization with the instructions. 

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F.A.Q.

Questions about the platform:

How to pay and where can I pick up my order?

You can pay for your order by credit card or bank transfer to the company's current account. We have delivery and pickup. Details.

When will my order be ready?

The term of order fulfillment according to the regulations is up to 3 weeks, but as a rule it is 4-5 days. When the order is ready, you will receive an e-mail with a notification. More...

How is the price calculated?

The cost of 3D printing using FDM technology is calculated on the basis of 207 rubles / hour of operation of the 3D printer + the cost of the material spent at market value. Slicer used to calculate the cost: Cura 3.4. The price for other technologies is formed based on the rate for specific materials per unit volume of the model. What parameters are included in the slider and the list of material manufacturers is presented on separate page.

How to use Studia3D Viewer app?

For instructions on how to use the app, see separate page.

How to connect to Studia3D Aggregator?

Visit page instructions to connect to the system. Next, you need to register by Infill out this form... After verification, the seller's account will be created for you.

I forgot my password, what should I do?

How to recover a password for an existing account is written here.

General technology questions:

I don't have a 3D model, where can I get it?

You can use online stores selling 3D models, download on free resources, or order the creation of a 3D model from us. Details.

Warranty and Disputes

We are very scrupulous in the quality of workmanship and packaging of orders. However, there are situations when not everything depends on us. We have compiled a list of questions about warranty and returns, which you can familiarize yourself with before ordering. Details.

Where will my order be manufactured?

Our company has a large number of its own equipment, which is located in our production... In addition to our own production, we have a large number of partners who, in accordance with our regulations 3D print your orders.

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