Frequency Asked Questions

Questions on the work of the platform:

How to pay and pick up my order?

You can pay the order using your bank card or a bank transfer to the company’s settlement account. We have both delivery and self-pickup. Know more.

When my order will be ready?

The order period according to the regulations is up to 3 weeks, but it usually takes 4-5 days. Upon the completion of the order, you’ll get an email with a notification. Know more. 

How’s the price calculated?

The price of FDM 3D-printing is calculated based on 150 RUR/hour of 3D-printer operation + the price of the material used at market value. Slicer used: Cura 15.04. The price for other technologies is set based on the rate for specific materials per model unit volume. What parameters are included in the slider and the list of material manufacturers are given on a separate page.

How to use Studia3D Viewer?

Video instructions for using the app are given on a separate page.

How to connect to Studia3D Aggregator?

Read this instructions. After reading the rules of the system you need to apply for a business account on this page. Then you need to fill this form. After checking, a business account will be created for you.

I forgot my password, what should I do?

How to recover a password for an existing account is written here.

General questions on the technology:

I have no 3D model, where can I get it?

You can use online stores selling 3D models, download them on free resources or order a 3D model from us. Know more.

Where my order will be manufactured?

Our company has a lot of our own equipment, which is located at our production. In addition to our own production, we have many partners, who 3D print your orders according to our regulations.

Where will my order be manufactured?

Our company has a large number of its own equipment, which is located in our production. In addition to our own production, we have a large number of partners who, in accordance with our regulations, 3D print your orders.